If your order isn’t in stock and hasn’t shipped, please email Orders that have already shipped cannot be cancelled. Our system sends that order immediately to ship. If the item you ordered was in stock at the time you placed your order, chances are you will not be able to cancel your order after you’ve placed it. If your order has already been processed, you will not be able to modify or change your order. If you wish to edit or change your order after it has been placed, simply send us an email to explaining what you wish to change.
All orders are charged at the time of the order. We accept Amex, Visa, MasterCard, Discover, PayPal, Apple Pay, and Afterpay. We do! Please email a photo of your personal ID as well as your military or work ID to We thank you for your service! We’ve learned so much from them and appreciate their words of wisdom! We hope our customers appreciate their reads as much as we do!ĭo you offer military or first responder discount? Yes! We love having bloggers and guest writer’s post to Trail Industries to share their adventures with our audience. If your order is on backorder or is scheduled to take longer than 4 – 6 days, we will contact you.ĭo you work with bloggers or guest writers? However, some products may take longer to fulfill based on stock quantity within the warehouses they come from. Standard order fulfillment time is 4 – 6 days after an order is placed. In the email, please include your name, order number, and the SKU and name of the product you are wanting to return. No return received after 30 days will be accepted. Any return after 7 days will be eligible for an in-store credit. A Return Merchandise Authorization (RMA) number must be obtained from Trail Industries within 7 days of receiving your merchandise in order to receive a cash refund.
Boxes.Īll returns require prior authorization. No, currently we only ship to the contiguous United States. Sometimes this email ends up in your spam/junk, please check there before contacting us. Shipping and tracking information is available for every order and will be sent to the email address you provided during checkout. Can I get tracking information for my order?
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